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Refund and Returns Policy

1. Overview

At Lorna’s Bakes, everything is freshly baked to order. Because our products are perishable food items, returns are generally not possible, except where required by Irish/EU consumer law (e.g., faulty or incorrect items).
This policy explains how collection works and your rights regarding refunds.

2. Collection Only (No Shipping)

All orders made through lornasbakes.com must be collected in person from our designated collection point.

You will receive a confirmation email of:

Please ensure you collect your order at the agreed time, as products are perishable and made specifically for you.

3. No Right to Cancel (Cooling-Off Period Exemption)

Under EU consumer law, the usual 14-day right to cancel does not apply to:

Because all our cakes and baked goods are fresh, time-sensitive, and made to your order, you cannot cancel once your order has been confirmed, unless we agree otherwise at our discretion.

4. Amendments to Orders

If you need to change your order or collection time, please contact us as soon as possible.
We’ll do our best to help, but changes cannot be guaranteed once preparation has begun.

5. Faulty, Damaged, or Incorrect Orders

We take great care to ensure your order is correct and in perfect condition at collection.

If your order is:

please contact us on the same day of collection with:

Where a product is faulty or incorrect, we will offer:

at no cost to you.

6. No Returns for Food Safety Reasons

For health and safety reasons, we cannot accept returns of any food items unless they are faulty at the time of collection.
Once items have left the collection point, we cannot take them back.

7. Refunds (If Approved)

If a refund is approved under this policy, we will process it to your original payment method within 14 days.

Refunds cannot be given for:

8. Missed Collections

Because products are perishable, missed collection times may result in:

Refunds cannot be provided for missed or late collections.

If you know you will be late, please contact us as soon as possible—if we can accommodate a new time, we will do our best.

9. How to Contact Us

For questions about collections, refunds, or issues with your order, please contact us via our contact form.

Please include your order number and any relevant photos to help us resolve your query promptly.